Dear Patient,

Thank you for choosing Padra Medical Clinic Dubai ("Clinic", "we", "us" or "our") for your procedure. This document sets out the terms and conditions governing your surgery booking, payment obligations, cancellation rights, appointment management, and related administrative matters. Please read this document carefully before confirming your surgery appointment. By signing electronically or physically, making any payment, or proceeding with your booking, you acknowledge that you have read, understood, and agreed to these terms and conditions.

1. SURGERY BOOKING CONFIRMATION

1.1 Your surgery date and time will be confirmed once the Clinic has received the required deposit and/or payment as advised by the Clinic. 1.2 The Clinic reserves the right to refuse, postpone, reschedule, or cancel any procedure where it is deemed medically necessary, operationally required, or otherwise in the patient's best interests. 1.3 Surgery appointments are reserved exclusively for the patient named on the booking and may not be transferred to another individual. 1.4 The Clinic allocates operating facilities, medical personnel, consumables, equipment, and administrative resources specifically for each confirmed surgery booking.

2. PAYMENT TERMS

2.1 The patient agrees to pay all fees, charges, deposits, and other amounts relating to the scheduled procedure in accordance with the Clinic's instructions. 2.2 The full procedure fee must be settled no later than the date specified by the Clinic. 2.3 The Clinic reserves the right to postpone, reschedule, or cancel any procedure where payment has not been received in accordance with the agreed schedule. 2.4 Any promotional offers, discounts, packages, or special pricing are subject to their respective terms and may be withdrawn if payment obligations are not met. 2.5 Prices are valid only for the period specified by the Clinic and may be subject to revision if surgery is postponed for an extended period.

3. ACCEPTED METHODS OF PAYMENT

The Clinic accepts payment by the following methods: A. Bank Transfer Account Name: PADRA MEDICAL CENTRE LLC Bank Name: EMIRATES ISLAMIC BANK Branch: DUBAI FESTIVAL CITY BRANCH Account Number: 370 823 687 1501 IBAN: AE27 0340 0037 0823 6871 501 Reference: File Number The patient is responsible for ensuring that all bank charges, transfer fees, intermediary bank fees, and currency conversion costs are paid separately and do not reduce the amount due to the Clinic. B. Credit Card / Debit Card - The Clinic may accept major credit cards and debit cards. Additional verification may be required for security purposes. C. Cash Payment - Cash payments may be accepted subject to applicable laws, regulations, and Clinic policies.

4. SURGERY DAY INSTRUCTIONS

To help ensure the best possible experience, patients are requested to comply with the following instructions: • Arrive at the Clinic at the designated appointment time. • Take a shower before attending the Clinic and thoroughly wash both the donor and recipient areas. • Wear comfortable and loose-fitting clothing. • Bring any medications currently being taken. • Inform the medical team of any changes to your health condition, medications, allergies, or medical history. • Follow all pre-operative and post-operative instructions provided by the Clinic. • Collect post-operative instructions and recovery guidance before leaving the Clinic. • Use all post-operative products and medications as directed.

5. PATIENT RESPONSIBILITIES

The patient agrees to: 5.1 Provide accurate, complete, and truthful medical information. 5.2 Inform the Clinic immediately of any medical condition, illness, infection, medication change, pregnancy, or circumstance that may affect the procedure. 5.3 Follow all instructions issued by the Clinic before and after treatment. 5.4 Attend all recommended follow-up appointments. 5.5 Maintain updated contact information with the Clinic. The Clinic shall not be responsible for complications or adverse outcomes resulting from a patient's failure to follow medical advice or instructions.

6. RESCHEDULING POLICY

6.1 Patients may request to reschedule their procedure by contacting the Clinic. 6.2 Rescheduling requests remain subject to availability of operating facilities, medical personnel, and appointment slots.

6.3 The Clinic reserves the right to request reasonable notice for rescheduling requests. 6.4 Any rescheduling approved by the Clinic shall not affect the applicability of cancellation charges where such charges have already become payable.

7. CANCELLATION POLICY

The patient acknowledges that significant costs are incurred by the Clinic in reserving surgery facilities, allocating medical personnel, scheduling operating resources, and preparing for the procedure. Accordingly, the following cancellation charges shall apply: A. Cancellation More Than Three (3) Days Before Surgery - No cancellation charge shall apply. B. Cancellation Within Three (3) Days Before Surgery - Twenty percent (20%) of the amounts paid shall be retained by the Clinic as a cancellation charge. C. Cancellation On The Day Of Surgery - Fifty percent (50%) of the amounts paid shall be retained by the Clinic as a cancellation charge. D. Failure To Attend (No-Show) - Fifty percent (50%) of the amounts paid shall be retained by the Clinic as a cancellation charge. 7.2 Any refund approved by the Clinic shall be calculated after deduction of applicable cancellation charges and any outstanding amounts owed to the Clinic. 7.3 Refunds will be processed using the original payment method where reasonably possible. 7.4 Processing times for refunds may vary depending on the payment provider, bank, card issuer, and administrative requirements.

8. CLINIC RESCHEDULING OR CANCELLATION

The Clinic reserves the right to postpone, reschedule, or cancel a procedure where: • Medical circumstances require postponement. • Additional medical assessments are necessary. • Equipment failure occurs. • A member of the medical team assigned to the procedure becomes unavailable. • Force majeure events occur. • Circumstances arise beyond the reasonable control of the Clinic.

Where the Clinic cancels a procedure without fault by the patient, any payments received shall be applied to a new appointment date or refunded in accordance with Clinic policy.

9. RESULTS DISCLAIMER

The patient acknowledges that: • Medical and cosmetic procedures involve risks. • Individual results vary from patient to patient. • No guarantee, warranty, or representation is made regarding specific outcomes, appearance, satisfaction levels, graft survival rates, density levels, recovery times, or future hair growth. • The Clinic cannot guarantee identical results to photographs, marketing materials, examples, or previous patients.

10. COMMUNICATIONS

The patient consents to receiving appointment reminders, surgery information, follow-up communications, invoices, receipts, and administrative notifications by telephone, SMS, WhatsApp, email, or other electronic means.

11. ELECTRONIC SIGNATURES

The patient agrees that any electronic signature, digital acceptance, electronic acknowledgement, click-to-sign process, tablet signature, or similar electronic method shall be deemed legally valid and enforceable to the fullest extent permitted under applicable laws of the United Arab Emirates.

12. GOVERNING LAW

These terms and conditions shall be governed by and interpreted in accordance with the laws applicable in the Emirate in which the Clinic operates and the federal laws of the United Arab Emirates.

13. ENTIRE AGREEMENT

These terms and conditions constitute the entire administrative agreement relating to surgery booking, payment, cancellation, and appointment management between the patient and the Clinic.

14. Consumer Rights

Nothing in this Agreement is intended to limit or exclude any rights available to the patient under applicable laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations.

15. Medical Consent

The patient acknowledges and agrees that medical consent for the procedure is provided separately through the Clinic's Informed Consent Form and any related medical documentation. The patient further acknowledges that signing this Financial Consent & Service Agreement does not replace, amend, or supersede any medical consent requirements applicable to the procedure.